Frequently Asked Questions

 

How do you recruit your Care Assistants?

One of the most important aspects of our service is the provision of Care Assistants who demonstrate a passion to assist older people to live full, independent lives, are empathetic, understanding and able to provide highly professional care services. If an applicant shows that they have the qualities and capabilities to become a Care Assistant for 24/7 Homecare Services then they must undergo in-depth pre-employment checks which include at least four references and a clear enhanced criminal background check. After this they must undertake extensive and ongoing training to provide the best quality care available.

What Training do you provide your Care Assistants?

All of our care assistants must undertake 24/7 Homecare Services own training with our professionals. Our mandatory elements include, Health and Safety, Moving and Handling, First Aid awareness, Protection, Medication awareness etc.

What makes 24/7 Homecare Services different from other companies?

We are not an agency. We are an organisation with over 30 years’ experience being used to deliver the best quality of care we can provide.
Our Care Assistants are hired directly by us, which means we deal with the training and administration of payroll, taxes etc within our own company.
Our Care Managers visit clients on a regular basis to assess needs, and monitor the quality of the service we provide.
We are able to provide continuity of care in the event a Care Assistant is sick or on holiday.

What services do you provide?

We provide a range of services in order to help older people maintain their independence and live at home for longer than would otherwise be possible.
We offer services from 30 minutes to 6 hours a day. Seven days a week, including weekends and bank holidays. We can provide for example: light housekeeping, meal preparation, companionship, transport, personal care and dementia care.

Who pays the Care Assistant, you or me?

Your Care Assistant is employed by us, so we handle the billing, payroll, taxes, insurance and administrative responsibilities for your Care Assistant.

What are your rates and minimum hours of service?

Rates and service hours vary depending on your needs. Please contact us regarding the specific rate information.